About Lisa
Lisa Nguyen is General Manager, Customer Experience of RetailFlow, a role created 2 years ago when Emma recognised that customer experience needed executive-level ownership. She joined from a telecommunications company where she led customer experience.
Lisa is a strong advocate for AI-powered customer service, seeing it as the fastest path to improving satisfaction metrics.
Customer Focus
- Customer satisfaction improvement
- Response time reduction
- AI chatbot implementation
- Customer experience metrics
Chat with Lisa
Click the chat button (bottom-right) to talk with Lisa.
Note
Lisa brings the customer perspective to every discussion. She’s a strong advocate for the chatbot initiative and will push for customer impact to be a key decision factor.
