Prepared for: RetailFlow Pty Ltd, attn. Marcus Kim (CIO)
Prepared by: Jordan Mehta, Enterprise Solutions Director, Nexora ConverseAI
Thank you for the opportunity to propose Engage, our market-leading conversational AI platform, as the foundation for RetailFlow's customer-service transformation. Engage powers over 300 retail brands worldwide and is purpose-built for exactly your use case.
Why Engage
- 97.8% answer accuracy across order, returns and sizing intents: best-in-class in our category.
- Deploys in as little as three weeks with our pre-trained retail intent library.
- Native multilingual support, sentiment routing, and seamless human handover.
- "Set-and-forget" knowledge ingestion: point us at your documents and Engage does the rest.
Commercial summary
| Component | Detail |
|---|---|
| Platform licence (annual) | $60,000 |
| Implementation & onboarding (one-off) | $45,000 |
| Per-conversation usage | $0.42 per resolved conversation |
| Premium support tier | $18,000 / year |
Based on a modest pilot volume, the per-conversation charge is negligible, typically a few thousand dollars per month. Engage scales effortlessly with your growth.
Accuracy & performance
Our published 97.8% accuracy benchmark is independently impressive. It is derived from our standard RetailBench evaluation suite, comprising 4,000 representative retail conversations curated by Nexora across our customer base. Customers consistently tell us Engage "just works" out of the box.
Hosting & data
Engage runs on our globally distributed, enterprise-grade cloud with 99.9% uptime. Conversation data is processed in our primary Singapore and US-East regions for optimal latency and model performance, with full encryption in transit and at rest. Data-residency configuration options may be available on our Enterprise-Plus tier (subject to scoping).
We look forward to partnering with RetailFlow on this exciting journey.
Jordan Mehta, Enterprise Solutions Director, Nexora ConverseAI Pty Ltd