This chart sets out the senior leadership team, reporting lines and indicative team headcounts. It is the authoritative reference for governance and project sponsorship questions on the four AI initiatives now in delivery.
Executive leadership
Emma Rodriguez, Managing Director (ex-Myer). The following executives report to the Managing Director:
- David Chen, Chief Financial Officer (CFO)
- Marcus Kim, Chief Information Officer (CIO), ex-consulting
- Sarah Thompson, Chief Operating Officer (COO)
- Lisa Nguyen, General Manager, Customer Experience (GM Customer Experience)
Reporting lines & teams
| Leader | Reports to | Key teams / headcount |
|---|---|---|
| Emma Rodriguez (Managing Director) | Board | Executive leadership team |
| David Chen (CFO) | Managing Director | Finance, procurement |
| Marcus Kim (CIO) | Managing Director | IT & Data (~25 IT staff total) |
| Dr. Priya Sharma (Head of Data & Analytics) | Marcus Kim (CIO) | 5 data scientists/analysts + 3 data engineers (team of 8) |
| Sarah Thompson (COO) | Managing Director | Store operations, supply chain |
| Lisa Nguyen (GM Customer Experience) | Managing Director | Customer experience, marketing |
| Tom Walsh (Customer Service Manager) | Lisa Nguyen (GM Customer Experience) | Customer service / contact centre |
Data & Analytics function
Dr. Priya Sharma leads Data & Analytics and reports to CIO Marcus Kim. Her team of eight is the technical backbone of the AI delivery programme:
- 5 × data scientists / analysts
- 3 × data engineers
Note: The customer service team sits under Tom Walsh, who reports to GM Customer Experience Lisa Nguyen. This is the operational owner for the customer-service chatbot initiative.
Quick visual
- Board
- Emma Rodriguez, Managing Director
- David Chen, CFO
- Marcus Kim, CIO
- Dr. Priya Sharma, Head of Data & Analytics (team of 8)
- Sarah Thompson, COO
- Lisa Nguyen, GM Customer Experience
- Tom Walsh, Customer Service Manager
- Emma Rodriguez, Managing Director
People & Culture, RetailFlow Pty Ltd