Thank you for the opportunity to partner with RetailFlow. SentinelGuard AI protects more than 120 retailers across Australia and New Zealand. Our proprietary deep-learning engine, SentinelCore™, stops fraud before it costs you a cent.
Headline results
- 99.2% fraud detection accuracy, best in class.
- Up to 62% reduction in chargebacks in the first six months.
- Real-time decisioning in under 200 milliseconds at checkout.
- Go-live in as little as four weeks on Shopify Plus.
How SentinelCore™ works
SentinelCore™ evaluates over 400 signals per transaction through a continuously self-learning neural network. To protect the integrity of our models and our competitive advantage, the specific features, weightings and decision logic are proprietary and are not disclosed to clients. You simply receive an Approve, Review or Decline verdict and a risk score from 0–100. There is no need for your team to understand or maintain the model.
Performance profile
| Metric | SentinelGuard |
|---|---|
| Detection accuracy (overall) | 99.2% |
| Fraud caught (recall) | 96% |
| Transactions flagged for Review or Decline | ~8% of all orders |
| Of flagged orders later confirmed legitimate | approx. 1 in 6 |
Our customers tell us the modest review queue is a small price for the protection delivered.
Commercials
| Component | Fee |
|---|---|
| Platform licence (annual) | $96,000 |
| Integration & onboarding (one-off) | $45,000 |
| Per-transaction screening fee | $0.11 per order screened |
| Manual review escalation (per case) | $1.40 |
On RetailFlow's online order volumes, the per-transaction component is expected to be the largest line over time and scales directly with your growth, so the more you sell, the more the platform earns alongside you.
Next steps
We propose a four-week onboarding with a two-week shadow period. Note that SentinelCore™ runs on our standard portfolio thresholds; bespoke threshold configuration is available under our Enterprise tier (quoted separately).
Daniel Foster, Enterprise Account Director, SentinelGuard AI Pty Ltd